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24hourlocksmith.net.au

Outside

Which sideof the lockare you on when you need a 24 hour locksmith?

The plan: outside above the wall, the lit room below, seven stations Movement at the door: the approach to it from the street, and the opening cut into the wall The wall: solid poché brass, edge to edge, the opening cut into it The swing arc, after the Tasmania Fire Service recommendation that locks and windows open easily from the inside The lock cylinder, in the jamb at the hinge side The strike, in the far jamb, where the lock that will not hold is found OUTSIDE INSIDE Station 1: Someone may be in the house: what do the police say to do? 1 Tasmania Police: outside, do not go in: a neighbour, then police. Station 2: Locked out, or the keys are gone: who might hold a spare, and what about the old ones? 2 NSW Fair Trading: each named tenant gets a key; VIC and TAS police: no spare hidden outside. Station 3: Is a broken lock in a rental an urgent repair? 3 An insecure home in NSW is an urgent repair; Queensland: emergency. Station 4: Can I change the locks when I rent? 4 Consent first, then the new key: 7 days in NSW. As soon as possible, VIC. Station 5: Someone may be in the house: what do the police say to do? 5 Tasmania Police: inside, do not confront. With no immediate risk of that, leave and call police. Station 6: Deadlocks at night: how do you get out if there is a fire? 6 Tasmania Fire Service: the door opens from inside, without a key. Station 7: After a break-in: what happens tonight, tomorrow and in the weeks after? 7 Victoria Police: report it, touch nothing, ring your insurer.

Outside

  1. 1Tasmania Police: outside and seeing signs of a break-in, do not go in.
  2. 2Keys for each named tenant, and no spare key hidden outside.

In the wall

The wall, a full-width band with the opening cut into it The lock cylinder, at the hinge jamb
  1. 3A fault that makes the home insecure: urgent in NSW, an emergency in Queensland.
  2. 4Changing a lock in a rental: consent first, then the new key to the other side.
The swing arc, after the Tasmania Fire Service recommendation that a lock opens from the inside

Inside

  1. 5Tasmania Police: inside with an intruder, do not confront; with no immediate risk of that, leave and call police.
  2. 6Tasmania Fire Service: a deadlock you can open from inside, without a key.
  3. 7Victoria Police: report a break-in as soon as you can, and touch nothing.

A lock is one line with two sides, and the advice that matters at two in the morning divides on which side of it you are standing. Here is what the police, the fire service and each state's tenancy pages say to do there, station by station.

Inside

General information from the official pages linked on each guide, which stay the final word.

Outside

Two things send someone looking from outside the door: signs that somebody has been in, and a key that is not where it should be. Both have official answers, and both start at the doorstep.

1Signs someone has been in

Tasmania Police answer this case directly: someone outside who sees an intruder's signs inside should not go in. Their page sends you to a neighbour or another safe place nearby, and says to call police from there.

Tasmania Police, Home/residential safety tips.

2No key at the door

NSW Fair Trading says each tenant named on the agreement must be given a key, fob or other device needed to get in and to work the locks. Victoria's page adds that the rental provider can keep copies of all keys, and that each person on the agreement gets a free set when they move in. Queensland's says the owner or manager must supply and maintain every lock and give each named tenant a key.

NSW Fair Trading, Keys, locks and security devices in a rental property; Consumer Affairs Victoria, Locks and security; the Residential Tenancies Authority, Locks and security.

In the wall

This is the lock itself, and the rules that decide who may change it. Four states, four tenancy pages, one table.

What each state's tenancy pages say about the lock on a rented home
The ruleNew South WalesVictoriaQueenslandWestern Australia
Who must keep it secure Landlords must provide and maintain locks and other security devices so the property is reasonably secure.Each external door needs a working deadlatch with at least one cylinder, and every openable window needs a working lock or, failing that, a latch.The owner or manager must supply and maintain all the locks and give each named tenant a key, and external doors and windows that can be reached without a ladder need working locks or latches.The landlord is responsible for the home having at least the minimum level of security: a main entry that locks with a key, and a lock on any window that can be reached from outside.
Is a broken lock an urgent repair Yes. An urgent repair includes a fault or damage that makes the property unsafe or insecure, and the tenant has to tell the landlord or agent straight away.The door and window locks are part of Victoria's rental minimum standards.Yes. An emergency repair includes a fault or damage that makes the premises unsafe or insecure, and repairs needed to meet the minimum housing standards are emergency repairs too.The landlord has to keep the minimum security standard met, and homes exempt from that standard still have to have locks or other devices in place and kept up, so the home stays reasonably secure.
May a renter change it Yes, with the other party's consent or where there are reasonable grounds to do it; changing a lock otherwise is an offence and a breach of the agreement.Yes, with the rental provider's consent first, and the renter organises the change and pays for it.Yes, if both sides agree and neither withholds consent unreasonably; a tenant experiencing domestic and family violence who wishes to stay in the property may change the locks without asking for permission.Requests and changes should go in writing, signed by both the landlord and the tenant; a tenant affected by family violence can change the locks without permission, and pays for the change.
Who gets the new key, and by when Whoever changes the lock gives the other side a key as soon as they reasonably can, and no later than 7 days.New keys reach the rental provider and the other renters as soon as possible.Every person named on the agreement gets a set of keys, and the manager must give a key for each lock that is part of the premises.Where the change was made to deal with family violence, the landlord gets a copy of the new key within seven days, unless that landlord is the person alleged to have used violence.

3 A lock that will not hold · 4 Changing the lock when you rent

Inside

Past the wall the question changes: someone may be in the house, the way out has to work in the dark, and the morning after has its own list.

5Someone is in the house

Tasmania Police: if you hear or see an intruder, do not confront them, and put staying safe first. Where there is no immediate risk of confrontation, the same page says to get out of the house as fast as you can and call police.

Tasmania Police, Home/residential safety tips.

6The way out, at night

The Tasmania Fire Service treats the lock as part of the way out: locks and windows have to open easily from inside for a quick escape, and it calls a deadlock you can open from inside without a key the best option.

Tasmania Fire Service, Home security.

7The days after

Victoria Police say to report a break-in as soon as you can, to leave everything where it lies, and to ring your insurer.

Victoria Police, Preventing home burglaries.

The guides

Six guides, one for each position on the plan. Each opens on the same drawing, with its own station lit.